Refund policy
Last updated: August 13, 2026
This Return & Refund Policy is provided by Nature Origin Tech LLC, doing business as U+FITJOURNEY (“U+FITJOURNEY,” “we,” “us,” or “our”), and applies to eligible purchases made directly through ufitjourney.com. It does not apply to purchases from Amazon, retail stores, third-party marketplaces, unauthorized sellers, or other websites; those purchases are governed by the seller’s policy.
For help, email refund@ufitjourney.com and include your order number.
1. First-order 60-day money-back guarantee
Your first order placed directly through ufitjourney.com is eligible for our 60-day money-back guarantee if all of the following conditions are met:
- you submit your request within 60 days after carrier tracking shows the order was delivered;
- this is your first direct purchase from ufitjourney.com;
- the guarantee has not previously been used by the same customer, household, account, billing address, shipping address, or payment method;
- no more than one bottle in the order has been opened;
- the opened bottle and any unused product remaining in it are kept and returned if required by the return authorization;
- all other bottles remain unopened, unused, and in their original sealed condition;
- you return every bottle, product, promotional item, or other item identified in the return authorization; and
- you obtain return authorization from us before shipping the products.
You do not need to prove that the product is defective to use this guarantee. Repeat orders are not eligible for this first-order guarantee.
The guarantee covers the eligible product price, less any nonrefundable outbound shipping and fulfillment cost described in Section 5. If your order received free shipping, customer service will assess any applicable deduction based on the actual costs and circumstances of your order. We will communicate the proposed deduction and estimated refund amount to you for confirmation before authorizing the return. You are also responsible for return shipping as described in Section 4.
Package conditions
| Package purchased | What may be opened | Return condition |
|---|---|---|
| One-bottle order | The single bottle | Keep the bottle and any unused product remaining in it until we issue return instructions |
| Three-bottle order | No more than one bottle | The other two bottles must remain unopened, unused, and originally sealed |
| Six-bottle order | No more than one bottle | The other five bottles must remain unopened, unused, and originally sealed |
If more than one bottle has been opened, the order is not eligible under the 60-day guarantee.
2. Items that must be returned
After reviewing your request, we will identify in the return authorization which bottles, products, packaging, free products, gifts, or promotional items must be returned. Depending on the order, product condition, reason for the request, and other relevant circumstances, we may require some or all items from the order to be returned.
You must return every item listed in the return authorization. If a required item is missing or more than one bottle was opened, we may deny the guarantee claim or, where permitted by law, deduct the value of the missing, retained, or ineligible item from the refund.
3. How to request a return
Before sending anything back, email refund@ufitjourney.com within the applicable return period. Include:
- your full name;
- order number;
- the email address used for the order;
- the product and package size purchased; and
- a brief reason for the request.
To confirm eligibility or document a shipping or product issue, we may reasonably request photographs of the products, bottles, seals, lot numbers, expiration dates, packaging, outer shipping box, or shipping label.
If approved for return, we will send you a return authorization, the applicable return address, and detailed instructions. You must ship the authorized return within 5 business days after we issue the authorization unless our written instructions state otherwise.
Do not send products to any other address. Returns sent without authorization or to an unauthorized address may be delayed, refused, or returned to the sender and may not qualify for a refund.
4. Return shipping and transit risk
For a return under the 60-day money-back guarantee, you are responsible for return shipping costs. We do not provide a prepaid label for a satisfaction-based return unless we agree otherwise in writing.
Use a trackable service and keep your receipt and tracking information until the refund is complete. You are responsible for a return that is lost, delayed, misdirected, or damaged in return transit, except where applicable law provides otherwise. Tracking that shows shipment does not establish eligibility; we must receive and inspect the return before approval.
If a return or replacement is required because of a verified defect, shipping damage, or fulfillment error caused by us, we will cover reasonable shipping costs or provide another remedy required by law.
5. Refund amount and method
An approved refund is based on the amount actually paid for the eligible product after discounts, promotional codes, credits, and other price adjustments.
Free-shipping orders. Free shipping is a promotional shipping benefit that applies when you keep the order. Although no separate shipping charge is displayed at checkout, we incur nonrefundable fulfillment and third-party carrier costs when the order is shipped. If you request a return for a satisfaction-based reason or another reason not caused by U+FITJOURNEY, customer service will evaluate any applicable outbound shipping and fulfillment deduction on a case-by-case basis using the actual order records, third-party charges, and relevant circumstances.
Before authorizing the return, we will communicate the proposed deduction and estimated refund amount to you. We will proceed with the authorized return after you confirm that you wish to continue based on that calculation. If you do not wish to proceed, you may keep the order and no return or refund will be processed.
We will not deduct this outbound shipping cost when the return results from a verified product defect, shipping damage, incorrect or missing item, or another fulfillment error caused by us, or when applicable law requires otherwise.
Unless required by law or the return results from our error, we do not refund:
- original shipping charges, expedited shipping charges, or an outbound shipping and fulfillment deduction assessed and confirmed as described above for an order that received free shipping;
- international shipping charges;
- duties, taxes, customs charges, or carrier fees that were not refunded to us; or
- return shipping costs.
We do not charge a restocking or processing fee for an eligible first-order guarantee claim.
Refunds are issued to the original payment method. If more than one payment method was used, the refund may be split between them. Store credit or a different method will be used only with your agreement or where the original method is unavailable and applicable law permits it.
6. Inspection and refund timing
After we receive the return, we will inspect it and notify you whether the refund is approved or denied. We generally initiate an approved refund within 5–10 business days after receipt and inspection.
Your bank, card issuer, or payment provider may require additional processing time. If more than 15 business days have passed since our approval notice and the refund is not visible, contact refund@ufitjourney.com.
7. Reasons a guarantee claim may be denied
A claim may be denied if:
- it is requested more than 60 days after delivery;
- the order is not the customer’s first direct order;
- more than one bottle was opened;
- required bottles, remaining product, or requested promotional items are not returned;
- a bottle required to remain sealed has been opened or used;
- the returned product does not match the original order;
- there are signs of substitution, tampering, alteration, or intentional damage;
- the product was purchased from a third party;
- the return was sent without authorization or to an unauthorized address;
- we cannot reasonably verify receipt of the return; or
- we reasonably determine that the request involves fraud, abuse, or an attempt to bypass this policy.
We will not deny or limit a remedy that must be provided under applicable law.
8. Damaged, defective, incorrect, or missing products
Inspect your order promptly after delivery. Contact refund@ufitjourney.com within 72 hours after delivery if a product is damaged in transit, defective, incorrect, or missing.
Include the order number, a description of the issue, and clear photographs of the product, outer box, packing materials, shipping label, and all items received where relevant. Do not discard the product, bottle, packaging, or shipping box until we complete our review.
After verification, we may provide a replacement, refund, store credit with your agreement, or another appropriate remedy. Where applicable law gives you a particular remedy or choice of remedies, we will honor that right. We will cover reasonable shipping costs for a verified defect, transit damage, or fulfillment error caused by us.
9. Lost, delayed, or marked-delivered packages
If a package has not arrived by the estimated delivery date, review the tracking information and check with household members, neighbors, building management, and the carrier when appropriate. If the package still cannot be located, contact us within 14 days after the estimated delivery date.
A delay alone does not mean a package is lost. We may need time to investigate with the carrier. If the carrier confirms that a package was lost in transit, we may provide reshipment, a refund, store credit with your agreement, or another appropriate remedy.
Claims for packages marked “delivered” are reviewed individually. We may request reasonable supporting information or carrier confirmation.
10. Order cancellations, changes, and duplicate orders
Orders are processed quickly. Email refund@ufitjourney.com immediately if you need to cancel or change an order or believe you placed a duplicate order. We will reasonably try to help but cannot guarantee a cancellation or change after the order has entered fulfillment, been packed, or shipped.
Once an order ships, wait for delivery and then follow the applicable authorized-return process. Review products, package size, quantities, shipping address, and payment details before placing an order.
11. Incorrect addresses, undeliverable packages, and refused delivery
You are responsible for providing a complete and accurate shipping address. If an order is delayed, misdelivered, lost, or returned because of an incorrect or incomplete address, we will review the circumstances after any package is returned to us. We may offer reshipment, a refund, or store credit with your agreement. Additional shipping, address-correction, carrier, or return fees may apply or, where permitted by law, be deducted from a refund.
If a package is unclaimed, repeatedly undeliverable, or returned by the carrier, contact us. We can evaluate reshipment or refund options after we receive and inspect it.
Please accept delivery and request an authorized return instead of refusing a package. Refusal does not automatically cancel an order or guarantee a refund. A refused package may be delayed, lost, damaged, or assessed additional carrier fees. We can process an eligible refund only after we receive the returned package, and permitted return or carrier costs may be deducted.
12. Exchanges and non-returnable items
We do not offer direct exchanges. If a product is eligible for return, complete the return and place a new order. This does not prevent us from replacing a verified damaged, defective, missing, or incorrect product.
Unless applicable law requires otherwise, the following are not returnable or refundable:
- gift cards;
- promotional gifts not purchased separately;
- products clearly marked “final sale” before purchase;
- products purchased from unauthorized or third-party sellers;
- products that do not belong to the original order;
- products that were substituted, altered, or tampered with; and
- products that do not meet this policy’s eligibility requirements.
An item that otherwise qualifies for the first-order 60-day money-back guarantee remains subject to the specific terms of that guarantee.
13. Fraud and policy abuse
We may deny a return, refund, replacement, reshipment, or store-credit request when we reasonably determine that it involves materially false or altered information, product substitution, intentional damage, repeated attempts to claim a first-order guarantee through multiple identities or accounts, fraudulent delivery or damage claims, abusive chargebacks, or another attempt to evade this policy.
Where permitted by law, we may refuse future orders associated with confirmed fraud or repeated policy abuse. This section does not limit legitimate consumer rights or good-faith disputes.
14. Changes and statutory rights
We may update this policy from time to time. Unless applicable law requires otherwise, the version in effect when an order is placed applies to that order.
This policy does not exclude, restrict, or replace any consumer right or remedy that cannot lawfully be waived.
15. Contact us
For questions about returns, refunds, cancellations, damaged or incorrect items, missing products, or lost packages, contact:
Please include your order number.
Nature Origin Tech LLC
573 Bellevue Road, Suite D
Newark, Delaware 19713
United States
