Shipping policy

Last updated: April 13, 2026

Shipping Destinations

U+FITJOURNEY currently ships to the 48 contiguous United States and Washington, D.C. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or international destinations.

Shipping Cost

We offer free standard shipping on all eligible orders. No minimum purchase is required.

Order Processing and Delivery Time

Orders are typically processed within 1 business day. Please allow up to 48 hours for order processing. Orders placed on weekends or U.S. public holidays will begin processing on the next business day.

After an order has shipped, standard delivery usually takes 3–5 business days. Most orders therefore arrive within approximately 4–7 business days from the date the order is placed.

Business days are Monday through Friday, excluding U.S. public holidays.

Delivery times are estimates and are not guaranteed. Severe weather, carrier disruptions, peak shopping periods, an incorrect or incomplete shipping address, or other circumstances outside our reasonable control may cause delays.

Order Tracking

When carrier tracking is available, you will receive a shipping confirmation by email or SMS using the contact information provided at checkout. Please allow up to 48 hours for tracking information to update after the carrier receives the package.

Address Changes

Please review your shipping address carefully before placing your order. If you need to request an address change, contact us as soon as possible at support@ufitjourney.com and include your order number. We cannot guarantee that an address can be changed after an order has entered processing or has shipped.

Customers are responsible for providing a complete and accurate delivery address. Additional costs resulting from an incorrect or incomplete address may be the customer's responsibility, except where the error was caused by U+FITJOURNEY.

Delayed or Missing Packages

If your order has not arrived within 7 business days from the order date, or if the tracking information has not updated for an unusual period, contact support@ufitjourney.com with your order number. We will help review the shipment and, when appropriate, open an investigation with the carrier.

If tracking shows that a package was delivered but you cannot locate it, please first check the delivery area, household members, neighbors, and any notice left by the carrier. Then contact us so we can assist with the next steps.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, defective, incorrect, or missing, contact refund@ufitjourney.com within 72 hours after delivery. Include your order number, a description of the issue, and clear photos of the product, outer box, packing materials, shipping label, and all items received where relevant.

Eligible replacements and refunds are handled in accordance with our Return & Refund Policy.

Contact

For shipping questions, contact us at support@ufitjourney.com and include your order number so we can assist you promptly.